Last updated: 11 Mai 2023

Thank you for shopping at Alkhemia. If you are not entirely satisfied with your purchase, we’re here to help.

Exchange:

• We offer exchanges for items if the requested size is unavailable or if the CD is unopened.
• Exchanges are subject to availability of the desired product. If the requested product is not available, we may issue store credit.
• The buyer is responsible for the shipping costs associated with the exchange.

Refunds:

• We do not offer refunds unless the product is defective or damaged upon arrival.
• If you believe you have received a defective or damaged item, please contact us within [number of days] of receiving the product.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

Process:

• To request an exchange or refund, please contact us at [negurah@gmail.com] with your order details and reason for the return.
• We will provide you with further instructions on how to proceed with the return.
• Please note that we reserve the right to refuse returns or exchanges if the item is not returned in its original condition or if it does not meet our return policy criteria.

Once we receive your returned item:

• We will inspect it and notify you regarding the status of your exchange or refund.
• If your return is approved, we will process the exchange or issue the store credit within [number of days].
• In the case of a refund, the original payment method used will be credited.

Please be aware that shipping costs are non-refundable, and the buyer is responsible for any return shipping fees.

If you have any questions or concerns about our Returns and Refunds Policy, please contact us at [negurah@gmail.com].